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At Nitty Lice Removal, we value and respect your privacy. This policy outlines how we handle the personal information you share with us and the measures we take to keep it secure.
1. Information We Collect
1. Information We Collect
We may collect:
Your name, phone number, email address, and appointment details.
Limited health or household information relevant to your treatment.
Payment details for billing purposes.
2. How We Use Your Information
2. How We Use Your Information
Your information is used only to:
Schedule and confirm appointments.
Provide professional lice removal services.
Process payments and send receipts.
Respond to questions or follow-up care requests.
If you provide a mobile number, we use it to send transactional SMS about your appointment and payment (no marketing without separate consent). We process messages through our SMS provider (e.g., Twilio).
You can opt out of SMS at any time by replying STOP. Reply HELP for assistance or email info@nittyliceremoval.com
We use third-party processors to deliver our services, including Twilio (SMS delivery) and Stripe (payments). These providers process your information on our behalf per their privacy and security practices.
We retain SMS consent and opt-out records as needed for compliance and to resolve issues, then delete or anonymize them.
3. Confidentiality
3. Confidentiality
We treat all client information as strictly confidential. We will never share your details with third parties without your consent, except when required by law.
4. Home Visits and Discretion
4. Home Visits and Discretion
When providing in-home services, we maintain the highest level of professionalism and discretion. We do not discuss your treatment with neighbors, schools, or other parties without your explicit permission.
5. Data Security
5. Data Security
We take reasonable steps to protect your information from loss, misuse, or unauthorized access. Payment details are processed through secure, reputable payment systems.
6. Your Rights
6. Your Rights
You may request to review, correct, or delete your personal information at any time by contacting us directly.
7. Policy Updates
7. Policy Updates
We may update this policy periodically. Any changes will be posted on our website.
Contact:
For questions about this policy, please contact:
Nitty Lice Removal
(925) 236-0628
info@nittyliceremoval.com
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